Store Policies

Order Processing

• Please allow 1–3 business days for order processing before your order ships.

• Processing times may be longer during holidays, sales, or new product launches.

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping

• We are not responsible for shipping delays caused by the carrier, weather, or incorrect shipping information provided at checkout.

• Please double-check your shipping address before placing your order. We are unable to make changes once an order has been processed.

All Sales Are Final

Due to the nature of our products and for hygiene reasons, all sales are final. We do not accept returns, refunds, or exchanges.

If you receive the wrong item or a damaged product, please contact us within 48 hours of delivery with your order number and clear photos so we can resolve the issue.

Hair Care

Our luxury bundles are made to last with proper care. To maintain the quality of your hair:

• Wash with sulfate-free products.

• Deep condition regularly.

• Use a heat protectant before applying heat.

• Store hair properly when not in use.

Please note that results may vary depending on how the hair is installed and maintained.

Cancellations

Orders cannot be canceled once they have been processed.

Lost or Stolen Packages

We are not responsible for lost, stolen, or misdelivered packages once they have been marked as delivered by the shipping carrier. If you experience an issue, please contact the shipping carrier directly.

Contact Us

If you have any questions or concerns about your order, please contact us through our website or business email. We are happy to assist you and will respond as soon as possible.

Thank you for choosing us! We appreciate your support and look forward to helping you achieve your hair goals with luxury-quality bundles at an affordable price.